AI Chatbot Interaction Patterns
Rethinking the way that brokers interact with Rocket Pro Navigate (AI Chatbot) and defining the interaction patterns with continued innovation.
DURRATION
9 Weeks
ROLE
Product Design Intern
TOOLS
Figma, Claude Desktop
STATUS
Engineering Handoff
Specifics of This Project are Password Protected
Due to this feature relating to current business efforts that have not been carried out by Rocket Pro, this content is locked. But Feel free to reach out for a password to gain more insight into how I created this solution.
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BACKGROUND
My time in Detroit
This internship was a hybrid role that moved me to Detroit, MI. It gave me valuable insight into Rocket and let me fully immerse myself in Detroit's culture. I was focused on Rocket Pro Navigate as well as two other intern projects (case studies separate) that gave me a breadth of other areas in Rocket.
PROCESS
Feedback beyond the "school scope"
Throughout this project, I worked with my team, leaders, and engineers to shape the idea into something real. This was done in three separate parts, click the parts to learn more about each step and how the team aided me to the solution.
3 Design Jams
Design jams within our pod gave me insight on how to rethink ideas or make small refinements
1 Leader Review
Leader reviews were focused on preparing the work for engineering handoff
1 Engineering Socialization
Socializing the feature meant clearly articulating what it was and how it could be implemented to the engineers when discussing the feature.
REFLECTIONS
To takeaway into my next opportunity
This was my first time fully stepping into the role of a product designer in a larger corporation, thus I learned lots, so here that is.
Most proud of
The speed. Every project moved faster because I dove in without waiting for permission — and the quality held up. The Figma plugin from idea to shipped in a day is the clearest example, but Inline Actions, Demo in a Box, and the onboarding prototype show the same pattern: identify, move, deliver
Most proud of
The speed. Every project moved faster because I dove in without waiting for permission — and the quality held up. The Figma plugin from idea to shipped in a day is the clearest example, but Inline Actions, Demo in a Box, and the onboarding prototype show the same pattern: identify, move, deliver
Don't wait to be assigned the interesting work. The interesting work is usually sitting right there, unsolved, waiting for someone to start
