AI Chatbot Interaction Patterns
Rethinking how brokers interact with Rocket Pro Navigate (AI chatbot) and establishing scalable interaction patterns for future features.
DURATION
9 Weeks
ROLE
Product Design Intern
TOOLS
Figma, Claude Desktop
STATUS
Engineering Handoff
Specifics of this project are password-protected
Because this feature involves unreleased business initiatives at Rocket Pro, this case study is password-protected. Feel free to reach out for access to explore the full design process and solution.
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BACKGROUND
My time in Detroit
This hybrid internship brought me to Detroit, MI, giving me deep insight into Rocket's business and local culture. My primary focus was Rocket Pro Navigate, alongside two additional intern projects (documented in separate case studies) that broadened my perspective across the organization.
PROCESS
Feedback beyond the "school scope"
The work progressed across three core stages. Select a step below to learn how cross-functional collaboration shaped the final solution.
3 Design Jams
Design jams within our pod gave me insight on how to rethink ideas or make small refinements
1 Leader Review
Leader reviews were focused on preparing the work for engineering handoff
1 Engineering Socialization
Socializing the feature meant clearly articulating what it was and how it could be implemented to the engineers when discussing the feature.
REFLECTIONS
To take away into my next opportunity
Stepping into an enterprise product design role for the first time came with a steep learning curve. Here are my biggest takeaways:
It takes time to adapt
While my mentor and leader agreed that I "hit the ground running" it takes time to perfect the systems and ways that companies operate. Learning the design system especially was a challenge at first, but now I even use systems in my personal designs. Overall, trust steady progress.
Projects can be hard to scope
This initially was something my mentor was pushing off since it was a smaller feature, but as seen, it turned into a whole design pattern to use across Pro Navigate. Being able to lean into this was amazing, giving me the opportunity to explore fast and as wild as I could.
Don't wait to be assigned the interesting work. The interesting work is usually sitting right there, unsolved, waiting for someone to start
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